Terms & Conditions

Operated by: Sejuks Industri Sdn. Bhd. ("we", "our", "us")

Platform: sejuks.com

Effective Date: 1 July 2025

LEGAL REVIEW VERSION – Enhanced Company Protection Draft

1. TERMS OF SERVICE & PRIVACY POLICY

1.1 The Information We Collect

To process orders, we may collect personal information including name, mobile number, email address, delivery address, billing information, payment confirmation and technical website usage information.

1.2 How We Use Your Data

Your information may be used to process orders, coordinate deliveries, provide delivery updates, improve our services and communicate promotions where consent has been provided.

1.3 Third-Party Sharing

We do not sell personal data. Information may be shared with logistics providers, payment processors, professional advisers and authorities where required by law.

1.4 Data Security

We implement reasonable physical, administrative and technical safeguards to protect personal data.

1.5 Your Rights & Cookies

You may request access to, correction of, or deletion of your personal data, subject to applicable law.

1.6 Consent

By placing an order, you consent to the collection, use, storage, processing and disclosure of your personal data in accordance with these Terms and applicable Malaysian laws including the Personal Data Protection Act 2010.

2. PERISHABLE GOODS REFUND & EXCHANGE POLICY

2.1 Valid Claims

Claims will only be considered where:

(a) incorrect products are delivered;

(b) packaging is visibly damaged or contaminated before acceptance;

Quantity shortage claims must be raised before the driver departs.

2.2 Reporting Requirements

Customers must notify SEJUKS immediately or within two (2) hours of delivery and provide supporting photographs and proof of purchase. Failing such notification, the products shall be deemed accepted in satisfactory condition.

2.3 Remedies for Approved Claims

(a) Replacement is the primary remedy.

(b) Refunds are exceptional remedies and will only be considered where replacement is not commercially reasonable or operationally feasible.

(d) Where SEJUKS is not at fault and agrees to a refund as a goodwill gesture, non-refundable payment processing charges may be deducted, capped at 2.5% of the order value.

(e) Claims that do not comply with Clause 2.2 may be rejected.

(f) SEJUKS may request reasonable supporting evidence prior to approving any claim.

2.4 Promotional Items

Promotional, discounted, flash sale, clearance and bundled products are not eligible for discretionary refunds or exchanges except where required by law or where the defect arises from SEJUKS' fault.

3. SHIPPING & DELIVERY

3.1 Order Acceptance

Submission of an order does not constitute acceptance. Orders are subject to stock availability, logistics capacity and operational feasibility. SEJUKS may reject, amend or cancel orders before dispatch.

3.2 Delivery Areas

Deliveries are limited to approved service areas.

3.3 Customer Responsibility

A recipient must be available to accept delivery.

Risk of loss, melting, contamination, deterioration, damage or theft passes to the customer immediately upon delivery or where the customer instructs the products to be left unattended.

3.4 Delivery Delays

Delivery times are estimates only and are not guaranteed.

SEJUKS shall not be responsible for delays caused by circumstances beyond its reasonable control.

4. PRODUCT QUALITY & FOOD SAFETY

SEJUKS manufactures and supplies edible tube ice in accordance with applicable food-safety requirements. Following delivery, the customer assumes responsibility for storage, handling and temperature control.

SEJUKS shall not be liable for melting, spoilage, contamination or deterioration caused after delivery.

5. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

(a) SEJUKS' total liability shall not exceed the amount paid for the affected order;

(b) SEJUKS shall not be liable for indirect, incidental, consequential, special or punitive losses;

(c) SEJUKS shall not be liable for loss of profits, business interruption, loss of opportunity or consequential commercial losses.

6. FORCE MAJEURE

SEJUKS shall not be liable for failure or delay caused by events beyond its reasonable control, including floods, fires, severe weather, pandemics, government action, utility failures, strikes, road closures, vehicle breakdowns and supplier disruptions.

7. RIGHT TO REFUSE SERVICE

SEJUKS may suspend, restrict or refuse service where fraud is suspected, payment cannot be verified, safety concerns arise or abusive conduct is directed toward staff.

8. INTELLECTUAL PROPERTY

All trademarks, logos, designs, content and materials on the platform remain the property of SEJUKS or its licensors.

9. GOVERNING LAW

These Terms shall be governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. CONTACT INFORMATION

Sejuks Industri Sdn. Bhd.

No. 4 Block A, Lot 778, Jalan Subang 4,

Subang Light Industrial Park,

47630 Subang Jaya, Selangor, Malaysia.

https://sejuks.com