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TERMS AND CONDITIONS OF SALE

Effective Date: 1st July 2025

These Terms of Sale ("Terms") govern the purchase of Perishable Products (including edible ice, dry ice, and other perishable goods) ("Products") from SEJUKS INDUSTRI SDN BHD (Registration No. 202501037729 (1639138-W)) ("we", "our", "us"). These Terms apply to all sales channels, including orders placed through our eStore (GrenCart), Point of Sale (POS) systems, direct sales, or sales made via our authorized Sales Agents. By placing an order for Products, you agree to be bound by these Terms, which are in accordance with Malaysian law, including the Consumer Protection Act 1999.

1. Product Information and Availability

  • Product Description: We strive to ensure that all descriptions, images, and prices of Products (such as edible ice and dry ice) across all our sales platforms are accurate. If an error is discovered in the price or description of a Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
  • Availability: All Products are subject to availability. If we are unable to supply a Product, we will inform you immediately and refund any payment made for that Product.

2. Pricing and Payment

  • Prices: All prices are quoted in Malaysian Ringgit (MYR) and are inclusive of any applicable Sales and Service Tax (SST) unless otherwise stated. Prices do not include delivery charges, which will be calculated and displayed at the point of sale (eStore checkout, POS invoice, direct quote, or invoice provided by the Sales Agent).
  • Payment Methods: We accept various payment methods as indicated at the point of sale. All payments are subject to validation checks and authorization by the relevant payment provider.

3. Orders and Acceptance

  • Order Placement: By placing an order (whether online, through POS, directly, or through a Sales Agent), you are making an offer to purchase the Products.
  • Order Confirmation: An order is confirmed upon successful payment or, for approved credit accounts, upon verbal or written acceptance by our authorized representative or Sales Agent.
  • Order Acceptance: Acceptance of your order and the formation of a contract occurs when we or our Sales Agent confirm the order and dispatch the Products to you.

4. Delivery and Inspection

  • Delivery Policy: Our delivery terms, including destinations, methods (own fleet or third-party), times, and charges, are outlined in our separate Shipping Policy, which applies to all sales requiring delivery.
  • Risk of Loss: The risk of loss or damage to the Products passes to you upon delivery.
  • Inspection upon Delivery (Perishable Goods): You must inspect the Products immediately upon delivery. Due to the perishable nature of all our Products (e.g., melting ice or sublimating dry ice), if any Products are damaged, defective, or incorrect, you must report this to us within 1 hour of delivery by contacting sales@sejuk.com.my or WhatsApp at 0125773369, providing photos or videos of the issue. Failure to report promptly may affect your right to a replacement or refund.

5. Cancellations, Refunds, and Returns

  • Cancellations by You: Orders can only be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.
  • Refunds (for Damaged/Incorrect Products): If Products are defective, damaged, or incorrect upon delivery as per Clause 4, we will, at our discretion, offer a replacement or a full refund for the affected Products.
  • No Returns: Due to the perishable nature and hygiene requirements of our Products, we generally do not accept returns of Products once delivered, unless they are found to be defective, damaged, or incorrect upon immediate inspection.

6. Late Payments / Overdue Accounts (Applicable for Credit Accounts)

  • For corporate clients or specific agreements where credit terms are extended:
    • Payment is due by the date specified on the invoice.
    • If payment is not received by the due date, a late payment charge of 1.5% per month (18% per annum) will be applied to the outstanding balance. This charge is calculated from the due date until full payment is received.
    • We reserve the right to suspend further deliveries or services until all outstanding amounts, including late payment charges, are settled.
    • You shall indemnify us against all costs and expenses (including legal costs on a full indemnity basis) incurred in recovering any sums due.

7. Limitation of Liability and Governing Law

  • Limitation of Liability: To the fullest extent permitted by Malaysian law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Products shall not exceed the amount paid by you for the Products giving rise to the claim.
  • Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute shall be referred to and finally resolved by the courts of Malaysia.

8. Contact Us

For any questions regarding these Terms of Sale, please contact us at:

  • Email: sales@sejuk.com.my
  • WhatsApp: 0125773369
  • Company Address: No. 4 Block A, Lot. 778 Jalan Subang 4, Subang Light Industrial Park, 47630 Subang Jaya, Selangor Darul Ehsan, Malaysia