Terms & Conditions
Effective Date: 1st July 2025
Sejuks.com, operated by Sejuks Industri Sdn Bhd 202501037729 (1639138-W)("we", "our", "us"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our eStore, https://sejuks.com/shop.
- Information We Collect
- Personal Data: Name, email address, phone number, shipping address, billing address, payment information.
- Automatically Collected Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses.
- Use of Your Information We use the information we collect to:
- Process transactions and manage your orders for edible ice.
- Improve our services, website, and customer experience.
- Communicate with you about your account or transactions.
- Send you marketing communications (if you have opted in).
- Sharing Your Information We may share your information with:
- Service Providers: Companies that provide services on our behalf, such as payment processing, order fulfillment (for edible ice), and marketing.
- Legal Requirements: When required by law, or to protect our rights, privacy, safety, or property.
- Data Security We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases.
- Your Data Protection Rights Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of your data.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your data under certain conditions.
- Restriction: You can request to restrict the processing of your data.
- Portability: You can request to transfer your data to another organization or directly to you.
- Cookies and Tracking Technologies We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
- Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us If you have any questions or concerns, please contact us at:
Sejuks Industri Sdn Bhd 202501037729 (1639138-W)
- Email: sales@sejuk.com.my
- WhatsApp: 0125773369
- Company Address: No. 4 Block A, Lot. 778 Jalan Subang 4, Subang Light Industrial Park, 47630 Subang Jaya, Selangor Darul Ehsan,
Effective Date: 1st July 2025
At Sejuks.com, operated by Sejuks Industri Sdn Bhd 202501037729 (1639138-W) ("we", "our", "us"), we are committed to providing you with the freshest edible ice through efficient and reliable delivery services. This Shipping Policy outlines our shipping terms and conditions within Malaysia.
1. Shipping Destinations & Methods
- Primary Service Area: We offer delivery within Klang Valley, leveraging our own dedicated fleet for optimal speed and product integrity.
- Extended Service Area: For areas outside of Klang Valley, we utilize trusted third-party logistics partners such as Lalamove, GrabExpress, or similar services, subject to availability and serviceability to your location. Additional charges may apply.
- Self-Pick Up: To ensure the highest hygiene and quality standards for our edible ice, self-pick-up options are only by booking slots.
2. Processing & Delivery Time
- Same-Day Delivery (Klang Valley - Own Fleet): Orders placed within Klang Valley are processed for same-day delivery by our fleet, depending on the time and current route schedule. We strive to deliver within 2-4 hours after confirmation, subject to traffic conditions.
- Standard Delivery (Klang Valley - Own Fleet): All orders are delivered daily. If a same-day delivery window is missed, your order will be prioritized for the next available delivery slot.
- On-Demand Delivery (Third-Party Services): For customers requiring immediate or time-specific delivery, we utilize third-party logistics partners (e.g., Lalamove, GrabExpress). This service is available daily, including weekends and public holidays, but is subject to additional charges which will be clearly indicated at checkout.
- Out-of-Klang Valley Delivery (Third-Party): For deliveries outside Klang Valley, processing and delivery times will depend on our third-party logistics partners. We aim for delivery within 1-3 business days. You will be provided with an estimated delivery window upon order confirmation.
- Weekends & Public Holidays: We deliver daily. Deliveries on weekends and public holidays are possible via our own fleet (depending on route) or through charged third-party on-demand services.
- High-Volume Periods: During peak seasons or unforeseen circumstances, slight delays may occur. We appreciate your understanding and patience.
3. Shipping Rates
- Klang Valley (Own Fleet): Shipping charges will be calculated based on your delivery address and order size, displayed clearly at checkout.
- Out-of-Klang Valley (Third-Party): Shipping charges will be determined by the chosen third-party logistics partner and displayed at checkout. These rates may vary based on distance and urgency.
- Free Shipping Promotions: From time to time, we may offer free shipping promotions. These will be clearly communicated on our website.
4. Shipment Confirmation and Order Tracking
- Confirmation: You will receive an order confirmation email immediately after your purchase.
- Tracking: Once your order has been dispatched, you will receive a shipment confirmation email or SMS containing details about your delivery, including a tracking link (if applicable, especially for third-party logistics).
- Appointment: For Klang Valley deliveries by our own fleet, we may contact you to confirm a suitable delivery time.
5. Damages and Issues
- Immediate Inspection: Please inspect your edible ice order immediately upon receipt. Due to the perishable nature of our product, it is crucial to check for any signs of melting, damage, or incorrect items.
- Report Issues: If you find the product defective, damaged, or if you receive the wrong item, please contact us immediately (within 1 hour of delivery for melted ice) at sales@sejuk.com.my or WhatsApp at 0125773369 with photos or videos of the issue.
- Resolution: We will evaluate the issue and work to find a satisfactory resolution, which may include a replacement or refund, where appropriate. We are not liable for damages reported after consumption or significant time has passed after delivery.
Contact Us If you have any questions or concerns, please contact us at:
Sejuks Industri Sdn Bhd 202501037729 (1639138-W)
- Email: sales@sejuk.com.my
- WhatsApp: 0125773369
- Company Address: No. 4 Block A, Lot. 778 Jalan Subang 4, Subang Light Industrial Park, 47630 Subang Jaya, Selangor Darul Ehsan,
Effective Date: 1st July 2025
At Sejuk.com, operated by KS Sejuks Industri Sdn Bhd 202501037729 (1639138-W), we prioritize customer satisfaction. This policy outlines the terms for refunds on our products and services.
1. No Refunds for Perishable Products
Due to the perishable nature of our edible tube ice, refunds are not provided once the product has been delivered. This includes any cases where the product melts after delivery, as it is the customer’s responsibility to ensure prompt collection and proper storage.
2. Refunds for Deposits and Non-Perishable Items
Refunds are only applicable for deposit payments or for non-perishable items (if any).
To request a refund, please contact us within 7 working days of your payment at sales@sejuk.com.my. Refunds will be processed within 7 working days to your original payment method.
3. Incorrect or Damaged Products
If you receive the wrong product or if the edible tube ice is damaged upon delivery, contact us within 24 hours of receiving your order at sales@sejuk.com.my with your order number and photos of the issue. We will review the case and offer a replacement if applicable.
Contact Us If you have any questions or concerns, please contact us at:
Sejuks Industri Sdn Bhd 202501037729 (1639138-W)
- Email: sales@sejuk.com.my
- WhatsApp: 0125773369
- Company Address: No. 4 Block A, Lot. 778 Jalan Subang 4, Subang Light Industrial Park, 47630 Subang Jaya, Selangor Darul Ehsan,