Sejuks Ice FAQ: Tube Ice, Crushed Ice & Dry Ice (Soalan Lazim)

Answers about Sejuks edible ice: quality and Halal/HACCP certification, prices, ordering, same-day delivery in the Klang Valley, events, storage, dry ice and refunds. In English and Bahasa Malaysia. Ready to order? Visit orderlasejuk.com or WhatsApp +60 12-577 3369.

About Sejuks / Tentang Sejuks Quality & safety / Kualiti & keselamatan Products & prices / Produk & harga Ordering & payment / Pesanan & bayaran Delivery & pick-up / Penghantaran & ambil sendiri Events & parties / Majlis & parti Storage & handling / Penyimpanan Dry ice / Ais kering Refunds & problems / Bayaran balik & aduan Machines / Mesin

About Sejuks / Tentang Sejuks

Who is Sejuks? / Siapakah Sejuks?

Sejuks is an edible ice manufacturer in Subang Jaya, Selangor, supplying tube ice, crushed ice, block ice and dry ice across the Klang Valley. The group includes Sejuks Industri Sdn Bhd (202501037729, incorporated 12 August 2025), Ocean Ice Sdn Bhd, our HACCP-certified ice factory, and KS Trading, where founder Mr. Chee Kee Seong started the business.

Sejuks ialah pengeluar ais boleh dimakan di Subang Jaya, Selangor, yang membekalkan ais tiub, ais hancur, ais blok dan ais kering ke seluruh Lembah Klang. Kumpulan ini terdiri daripada Sejuks Industri Sdn Bhd (202501037729, diperbadankan 12 Ogos 2025), Ocean Ice Sdn Bhd (kilang ais bertauliah HACCP) dan KS Trading.

Where is your factory? / Di mana kilang anda?

Our factory is at No. 4, Block A, Lot 778, Jalan Subang 4, Subang Light Industrial Park, 47610 Subang Jaya, Selangor. WhatsApp +60 12-577 3369 or email sales@sejuk.com.my.

Kilang kami di No. 4, Blok A, Lot 778, Jalan Subang 4, Subang Light Industrial Park, 47610 Subang Jaya, Selangor. WhatsApp +60 12-577 3369 atau e-mel sales@sejuk.com.my.

What is the difference between Sejuks and Ocean Ice? / Apa beza Sejuks dan Ocean Ice?

They are the same family of companies. Ocean Ice Sdn Bhd runs the HACCP-certified factory that makes the ice, and Sejuks is the brand you order from. You may see "Ocean Ice" printed on the ice bag.

Kedua-duanya dalam kumpulan yang sama. Ocean Ice Sdn Bhd mengendalikan kilang bertauliah HACCP, manakala Sejuks ialah jenama untuk pesanan anda. Nama "Ocean Ice" mungkin tertera pada beg ais.

Do you provide cold chain logistics or cold storage? / Adakah anda menyediakan logistik rantaian sejuk atau storan sejuk?

Yes. Besides making ice and dry ice, Sejuks Industri Sdn Bhd is registered to provide cold chain logistics, temperature-controlled storage and refrigerated transport. WhatsApp +60 12-577 3369 to discuss your needs.

Ya. Selain menghasilkan ais dan ais kering, Sejuks Industri Sdn Bhd berdaftar untuk menyediakan logistik rantaian sejuk, storan suhu terkawal dan pengangkutan berpendingin. WhatsApp +60 12-577 3369 untuk perbincangan lanjut.

Quality & safety / Kualiti & keselamatan

Is Sejuks tube ice safe to eat? / Adakah ais tiub Sejuks selamat dimakan?

Yes. Sejuks ice is edible, food-grade ice made under a certified HACCP system (MS1480:2019). It is made from Air Selangor water that is filtered and UV-treated, then frozen and packed hygienically and delivered by cold truck.

Ya. Ais Sejuks ialah ais gred makanan yang dihasilkan di bawah sistem HACCP bertauliah (MS1480:2019). Ia dibuat daripada air Air Selangor yang ditapis dan dirawat UV, dibungkus secara higienik dan dihantar dengan lori sejuk.

What certifications do you have? / Apakah pensijilan yang anda ada?

Our factory holds HACCP certification to MS1480:2019 (certificate HA 1008, issued by WCS Certification Services Malaysia, valid until 15 March 2028), our ice is Halal certified by JAKIM (certificate JAKIM.700-2/3/1 047-047-03/2026), and it carries the MeSTI mark. We follow the Food Act 1983, the Food Regulations 1985, the Food Hygiene Regulations 2009, MS1500 (Halal) and MS1514 (GMP).

Kilang kami memegang pensijilan HACCP MS1480:2019 (sijil HA 1008 oleh WCS Certification Services Malaysia, sah hingga 15 Mac 2028), ais kami disahkan Halal oleh JAKIM (sijil JAKIM.700-2/3/1 047-047-03/2026) dan membawa logo MeSTI. Kami mematuhi Akta Makanan 1983, Peraturan Makanan 1985, Peraturan Kebersihan Makanan 2009, MS1500 (Halal) dan MS1514 (GMP).

Is Sejuks ice Halal? / Adakah ais Sejuks Halal?

Yes. Sejuks ice is Halal certified by JAKIM (certificate JAKIM.700-2/3/1 047-047-03/2026) and is produced to the MS1500 Halal food standard.

Ya. Ais Sejuks disahkan Halal oleh JAKIM (sijil JAKIM.700-2/3/1 047-047-03/2026) dan dihasilkan mengikut piawaian makanan Halal MS1500.

How is your ice made? / Bagaimana ais anda dihasilkan?

Water from Air Selangor is filtered, UV-treated and frozen in stainless-steel tubes. The ice is released and cut into uniform 25 mm pieces, then filled, packed and kept in cold storage until delivery. The water and ice are tested regularly against limits for TDS, pH and fluoride.

Air daripada Air Selangor ditapis, dirawat UV dan dibekukan dalam tiub keluli tahan karat. Ais kemudian dipotong kepada saiz seragam 25 mm, dibungkus dan disimpan dalam bilik sejuk sehingga dihantar. Air dan ais diuji secara berkala.

Products & prices / Produk & harga

What products do you sell? / Apakah produk yang anda jual?

Edible tube ice, crushed ice, cylindrical block ice, a 2.5 kg mini pack, dry ice (pellets, blocks, slabs), crystal clear ice balls, cubes and columns, a party ice package, ice boxes and containers, and commercial cube ice maker machines. See everything at orderlasejuk.com.

Ais tiub, ais hancur, ais blok silinder, pek kecil 2.5 kg, ais kering (pelet, blok, kepingan), ais jernih (bola, kiub, kolum), pakej ais majlis, kotak ais dan mesin pembuat ais kiub. Lihat semua di orderlasejuk.com.

How much does a bag of ice cost? / Berapa harga sebeg ais?

A 13 kg bag of tube ice is RM 6, a 13 kg bag of crushed ice is RM 7, a 2.5 kg mini pack is RM 2, and cylindrical block ice (6 pieces, about 15 kg) is RM 9. Delivery is charged separately.

Ais tiub 13 kg RM 6, ais hancur 13 kg RM 7, pek kecil 2.5 kg RM 2, dan ais blok silinder (6 ketul, ~15 kg) RM 9. Caj penghantaran berasingan.

What is the difference between tube ice and crushed ice? / Apa beza ais tiub dan ais hancur?

Tube ice is hollow 25 mm cylinders that melt slowly, best for drinks and keeping food cold. Crushed ice is tube ice broken into small chips that cool faster, best for blended drinks, juice stalls and seafood displays.

Ais tiub berbentuk silinder berongga 25 mm yang lambat cair, sesuai untuk minuman. Ais hancur ialah ais tiub yang dipecahkan supaya cepat menyejukkan, sesuai untuk jus dan paparan makanan laut.

Do you sell ice for ice baths? / Adakah anda jual ais untuk mandi ais (ice bath)?

Yes. Our dense tube ice suits ice baths and cold therapy because it chills water quickly and melts slowly. Most people use 2 to 4 bags of 13 kg per bath, depending on tub size and how cold you want it.

Ya. Ais tiub kami yang padat sesuai untuk mandi ais kerana cepat menyejukkan air dan lambat cair. Biasanya 2–4 beg 13 kg untuk satu sesi, bergantung pada saiz tab.

Do you have bigger or wholesale quantities? / Ada harga borong?

Yes. Restaurants, mamak stalls, cafés, seafood markets, food factories, distributors and industrial users can arrange regular bulk supply. WhatsApp +60 12-577 3369 with your location and daily quantity for a quote.

Ya. Restoran, kedai mamak, kafe, pasar ikan, kilang makanan, pengedar dan pengguna industri boleh mendapatkan bekalan pukal tetap. WhatsApp +60 12-577 3369 dengan lokasi dan kuantiti harian untuk sebut harga.

Ordering & payment / Pesanan & bayaran

How do I order ice? / Bagaimana cara memesan ais?

Order online at orderlasejuk.com: choose your ice, pick delivery or self pick-up, and pay at checkout. You can also order on WhatsApp at +60 12-577 3369.

Pesan di orderlasejuk.com: pilih ais, pilih penghantaran atau ambil sendiri, dan bayar semasa checkout. Anda juga boleh pesan melalui WhatsApp +60 12-577 3369.

What payment methods do you accept? / Apakah kaedah bayaran yang diterima?

You can pay online through HitPay at checkout, by DuitNow, or by bank transfer. Registered customers can also use store credit.

Bayaran dalam talian melalui HitPay semasa checkout, DuitNow atau pindahan bank. Pelanggan berdaftar juga boleh menggunakan kredit kedai.

Is there a minimum order? / Ada pesanan minimum?

No, there is no minimum order online. Small orders are welcome, though delivery charges are by distance, so larger orders are better value.

Tiada pesanan minimum dalam talian. Caj penghantaran berdasarkan jarak, jadi pesanan lebih besar lebih berbaloi.

Do you have a loyalty programme? / Ada program ganjaran?

Yes. Log in at orderlasejuk.com and earn 1% store credit on every order, which you can use on your next purchase.

Ya. Log masuk di orderlasejuk.com dan dapatkan 1% kredit kedai bagi setiap pesanan untuk digunakan pada pembelian seterusnya.

Delivery & pick-up / Penghantaran & ambil sendiri

Do you deliver? Which areas? / Adakah anda menghantar? Kawasan mana?

Yes. We deliver across the Klang Valley with our own fleet, every day of the year. Outside the Klang Valley, we deliver through partners such as Lalamove or GrabExpress, usually within 1–3 business days.

Ya. Kami menghantar ke seluruh Lembah Klang dengan armada sendiri, setiap hari sepanjang tahun. Di luar Lembah Klang, kami menghantar melalui rakan seperti Lalamove atau GrabExpress, biasanya dalam 1–3 hari bekerja.

How much is delivery? / Berapa caj penghantaran?

On-demand express delivery is priced by distance from our Subang Jaya factory: RM 12 up to 12 km, RM 22 up to 22 km, RM 27 up to 27 km, and RM 32 up to 32 km. The exact fee shows at checkout.

Penghantaran ekspres ikut jarak dari kilang kami di Subang Jaya: RM 12 hingga 12 km, RM 22 hingga 22 km, RM 27 hingga 27 km dan RM 32 hingga 32 km. Caj tepat dipaparkan semasa checkout.

How fast is delivery? Same-day? / Berapa cepat penghantaran?

Yes, same-day delivery is available in the Klang Valley. We aim to deliver within 2–4 hours of confirmation, depending on traffic and route schedule. If the same-day slot is missed, your order gets priority on the next delivery.

Ya, penghantaran hari yang sama di Lembah Klang. Kami cuba menghantar dalam 2–4 jam selepas pengesahan, bergantung pada trafik dan jadual laluan.

Do you deliver on weekends and public holidays? / Adakah anda menghantar pada hujung minggu dan cuti umum?

Yes. We deliver 365 days a year, including weekends and public holidays, with our own fleet (depending on route) or by on-demand express.

Ya. Kami menghantar 365 hari setahun termasuk hujung minggu dan cuti umum, melalui armada sendiri atau penghantaran ekspres.

Can I collect ice myself? / Bolehkah saya ambil sendiri?

Yes. Choose Self Pick-up at orderlasejuk.com and pre-order first, so your ice is ready and we avoid loading congestion at the factory in Subang Jaya.

Boleh. Pilih "Self Pick-up" di orderlasejuk.com dan buat pesanan awal supaya ais sedia dan tidak berlaku kesesakan di kilang.

Can I get a fixed daily delivery for my business? / Boleh dapat penghantaran harian tetap?

Yes. Routine customers can use our Daily Fleet Delivery, a scheduled daily drop-off by the Sejuks fleet. WhatsApp +60 12-577 3369 to set it up.

Ya. Pelanggan tetap boleh menggunakan Daily Fleet Delivery, iaitu penghantaran harian berjadual oleh armada Sejuks. WhatsApp +60 12-577 3369 untuk mendaftar.

Events & parties / Majlis & parti

How much ice do I need for a party? / Berapa banyak ais untuk majlis atau kenduri?

Plan about 1 kg of ice per guest for drinks, roughly 8 bags of 13 kg for 100 guests. Add about 50% if you also chill canned or bottled drinks.

Sediakan kira-kira 1 kg ais bagi setiap tetamu, iaitu lebih kurang 8 beg 13 kg untuk 100 orang. Tambah 50% jika menyejukkan air tin atau botol.

Do you have a party ice package? / Ada pakej ais untuk majlis?

Yes. The Party Ice Package is a 200-litre insulated cooler plus 5 bags of tube ice for one day at RM 310. That includes a RM 250 refundable deposit for the cooler, plus RM 10 per extra day.

Ya. Pakej Ais Majlis: kotak sejuk 200 liter + 5 beg ais tiub untuk sehari, RM 310 (termasuk deposit RM 250 yang dipulangkan), tambah RM 10 sehari untuk hari tambahan.

Can you handle ice for large events? / Boleh uruskan ais untuk acara besar?

Yes. For festivals, weddings and large events we provide full beverage-ice solutions, from planning and lorry parking arrangements to on-site cold drinks setup. Contact us early with your date and headcount.

Ya. Untuk festival, perkahwinan dan acara besar, kami menyediakan penyelesaian ais minuman sepenuhnya, dari perancangan dan susunan parkir lori hingga penyediaan di lokasi.

Storage & handling / Penyimpanan

How should I store ice and how long does it last? / Bagaimana menyimpan ais dan berapa lama tahan?

Keep ice frozen at −2 °C or below. Once it is out of the freezer, use it within 1 day. Ice keeps longer in an insulated box kept closed and in the shade. Bags may weigh a little less on arrival because some ice melts in transit.

Simpan ais beku pada −2 °C atau lebih rendah. Selepas dikeluarkan dari peti beku, gunakan dalam masa 1 hari. Kotak bertebat yang ditutup dan diletak di tempat teduh membantu ais tahan lebih lama.

Do you sell ice boxes? / Ada jual kotak ais?

Yes. Styrofoam ice box RM 16, reusable insulated ice box RM 280, and dry ice storage container RM 350. Add one to your order so less ice melts.

Ya. Kotak polistirena RM 16, kotak ais bertebat boleh guna semula RM 280, dan bekas ais kering RM 350.

Dry ice / Ais kering

Where can I buy dry ice in Subang Jaya? / Di mana boleh beli ais kering di Subang Jaya?

At Sejuks: 12 mm dry ice pellets (10 kg) RM 90, 10 kg slabs RM 90 and 11 kg blocks RM 99. Order at orderlasejuk.com for delivery or self pick-up in Subang Jaya.

Di Sejuks: pelet 12 mm (10 kg) RM 90, kepingan 10 kg RM 90 dan blok 11 kg RM 99. Pesan di orderlasejuk.com untuk penghantaran atau ambil sendiri.

What is dry ice used for? / Ais kering untuk apa?

Keeping frozen food and seafood cold during transport, cooling during a power cut, fog effects at weddings and events, lab and classroom experiments, and industrial cooling.

Menyejukkan makanan beku dan makanan laut semasa penghantaran, semasa gangguan elektrik, kesan asap di majlis, eksperimen makmal dan penyejukan industri.

Is dry ice dangerous? / Adakah ais kering berbahaya?

Dry ice is safe when handled correctly. It is −78.5 °C, so always use gloves, never touch it with bare skin and never eat it. Keep it in a ventilated place, never in an airtight container, and away from children.

Selamat jika dikendalikan dengan betul. Guna sarung tangan, jangan sentuh dengan tangan kosong atau makan, simpan di tempat berudara dan jangan dalam bekas kedap udara.

Refunds & problems / Bayaran balik & aduan

Can I get a refund? / Boleh dapat bayaran balik?

Because ice is perishable, we can't refund ice once it has been delivered, including ice that melts after delivery. Deposits and non-perishable items can be refunded: email sales@sejuk.com.my within 7 working days of payment, and we refund to your original payment method within 7 working days.

Ais ialah produk mudah rosak, jadi tiada bayaran balik selepas penghantaran. Deposit dan barangan tidak mudah rosak boleh dipulangkan: e-mel sales@sejuk.com.my dalam 7 hari bekerja selepas bayaran.

What if I receive the wrong or damaged product? / Bagaimana jika produk salah atau rosak?

Contact us within 24 hours of delivery at sales@sejuk.com.my or WhatsApp +60 12-577 3369, with your order number and photos. We will review it and replace the order if applicable.

Hubungi kami dalam 24 jam selepas penghantaran melalui sales@sejuk.com.my atau WhatsApp +60 12-577 3369, dengan nombor pesanan dan gambar. Kami akan menyemak dan menggantikan jika berkenaan.

Machines / Mesin

Do you sell ice maker machines? / Ada jual mesin pembuat ais?

Yes. We supply commercial automatic cube ice makers, including the modular IMC-1000, for restaurants, cafés and hotels. WhatsApp +60 12-577 3369 for a quote.

Ya. Kami membekalkan mesin pembuat ais kiub automatik komersial, termasuk IMC-1000 modular, untuk restoran, kafe dan hotel.

Order ice now / Pesan ais sekarang